General Terms & Conditions

The following Terms and Conditions govern the usage of this website. Booking Systems International ("BSI") is authorised by the hotel(s) to process all online bookings & payments for their hotel rooms, made through this website.

Hotel Information & Website Content

All information appearing on this website is provided & updated directly by the hotel(s). As such, BSI cannot & does not accept any responsibility or liability for the accuracy or lack of, concerning any information posted on this website, or for any errors, omissions or misrepresentations, made by any of the hotels on this website. The user of this website agrees that under no circumstances shall BSI be held responsible or liable for any damages or losses of any kind arising from the usage of this website's information or services. BSI and /or the hotel(s) on this website reserve the right to change any information on this website at any time and without giving prior notice to, or recourse by users.

Online bookings and payments

The user of this website agrees that the booking confirmation (or hotel voucher) issued by the website is a contractual arrangement of purchase made directly and solely between the user and the hotel listed on the booking confirmation. The hotel is solely responsible for the fulfilment of the user’s online booking and special requests (if any) stated on the booking confirmation. The user agrees that BSI shall not be responsible or liable, in the event of any non-fulfilment or unsatisfactory fulfilment of any rooms, products, services stated on the booking confirmation. The user agrees that such matters, including any disputes, or claims for refunds, liabilities, damages or losses, will be the sole responsibility of the hotel, and settled directly only with the hotel.

Whilst every effort is made by the hotel to ensure that the room type, number of rooms, special requests would be according to what the user may have booked on the website, BSI cannot guarantee the actual number of rooms, the bedding configuration (e.g., single, double, twin, queen or king size bed), amenities of the room type, and facilities in the hotel. All online bookings and / or special requests are directly forwarded to the hotel, and the hotel is solely responsible for the fulfilment of the user’s online booking and special requests. BSI cannot guarantee the fulfilment of the user’s online booking and / or special requests.

In using this website, the user agrees not to hold BSI responsible or liable for any losses or damages, failure of refunds or settlements, including without limitation direct or indirect, arising in connection to any lack of accuracy, misrepresentations, falsifications, errors, omissions, under-fulfilment or non-fulfilment by the hotel or any other third party suppliers (eg: car rental, travel & tour companies, airlines, etc) represented in this website. The user further agrees that BSI shall not be a party (whether direct or indirect) of any legal proceedings or claims that may be issued by the user against any non-fulfilment or unsatisfactory fulfilment of any rooms, products, services booked or purchased from the hotel(s) or any other third party suppliers represented on this website.

All online payments made on this website are directly processed by Paypal’s secured international payment gateway. As such, BSI does not retain any of the credit card details that may be submitted by users of this website. The user agrees that BSI shall not be held responsible or liable for any loss or theft of any credit card details, or any damages or losses that may be suffered by the user, as a consequence of the loss or theft of their credit card details.

Privacy

The user's continuing, proceeding, or completion of any transactions via or through this website (including any transactions initiated via this website and subsequently completed via other means such as (without limitation) in-person or over the phone) shall be deemed to constitute the user's cognizance, acknowledgment, acceptance of and consent to (as the case may be) the use by BSI, the hotel and/or distributors, providers and operators providing products and services via this website, of the user's registration data and particulars and other provided personal identification user information. The user also agrees that transmissions and processing of their transactions by this and affiliated sites and the respective operators of such sites, all or some of which may involve the transmission of, access to, or modification or adaptation for technical or formatting purposes of, their personal data and data relating to the user over networks located in one or more countries.

BSI does not take any responsibility for and expressly exclude any liability for any unauthorised access to the user’s personal or registration data in the course of pre-processing, processing, post-processing, or storage or archiving of the user’s personal data or particulars following the user’s provision of such data via this website. If at any time, the user has any doubts as to the possible intrusion, loss or theft of their personal registration data, financial or credit card details, BSI recommends the user not to proceed with the provision of any type of personal data, financial or credit card details to this website or any sites that may be accessible through links available on this website. BSI also recommends that the user not provide any personal data, financial or credit card details when accessing this website through a publicly available computer or network. The user agrees that BSI shall not be held responsible or liable for any loss, theft or unauthorized use of any personal data, financial or credit card details submitted through the website or booking system, or any damages or losses that may be suffered by the user, as a consequence of such loss, theft or unauthorized use.

User's Warranties

When making a booking through the website, the user warrants that accurate, true and complete information is given in their online registration including valid credit card details. The user of this website agrees to accept email as a means of communication. Hotel vouchers and confirmations of hotel bookings via email shall therefore satisfy the legal requirement for binding communications between the user, the hotel, and/or third party distributors / suppliers associated with the online contract. The user agrees that BSI shall not be held responsible or liable for any non-receipt of hotel vouchers or email confirmations, as such are dependent on third party internet providers and worldwide internet traffic, which are elements not controllable by BSI.

The user of this website agrees that under no circumstances shall BSI be responsible or liable for any damages or losses of any kind arising from the usage of this website's information or services. Additionally, the user of this website agrees that BSI shall not be held responsible or liable for any losses, damages, or injuries that may be sustained by the user when staying at the hotel, or when using the hotel facilities, or when consuming any products or services, at the hotel, or provided by any other third party providers and/or distributors, whose products and/or services the user may have purchased via this website.

In some circumstances, the hotel may not be able to honor the booking confirmation for reasons, which is beyond their control. These reasons may include but not limited to government regulations, environmental or natural disasters. At the same time, payment or booking transactions over the internet may be subject to interruption, blackout or delays during transmission. The user of this website agrees that BSI shall not be responsible or liable for any losses or damages that may be incurred by the user under such circumstances, as any form of transaction done online is a contract made directly and solely between the user and the hotel. The user agrees that BSI is not a contractual party to any transaction done online through the website.

Links

This website may contain certain links to other websites. Such other websites, unless expressly stated, may not be operated by BSI, and as such, BSI do not purport to make any representations (express or implied) whatsoever as to the contents and/or nature of the websites to which links may be provided via this website. Any and all such links are provided purely for convenience of the user. BSI shall not be held responsible under any circumstances and for any contents or transactions conducted by the user via any sites accessed using links provided at this website. All interactions, transactions and/or communications engaged in by the user with or via any sites accessed via links provided at this website are completely at the user’s own risk and may be subject to, inter alia, the terms, conditions and policies of the site(s) accessed via links provided at this website.

Other Conditions

If the user accepts the products and services provided via this website, a contract may be deemed to have been made online between the user and the hotel. The user agrees, via their acceptance of any products and services provided via this website, to waive unconditionally and irrevocably, any right to challenge any contract made electronically via their acceptance of products and services provided via this website, on the ground(s) that such a contract is unenforceable in part or in full because such contract was made electronically. All products and services purchased through this website shall not be challenged nor any refunds or other compensation provided except in case of validly effected cancellations or changes and in all cases, subject to such terms and conditions prevailing for cancellations & refunds. No purchases or transactions shall be conducted via this website from any jurisdiction where any such transaction or purchase would be deemed or considered unlawful.

Third party service providers and/or distributors whose products and/or services the user purchases via this website may impose certain terms and conditions upon the user. The user agrees to be bound by such terms and conditions and, via their purchases of such products and services, waive any rights to challenge the validity or enforceability of such terms.

The user agrees that BSI shall not be held responsible or liable for any claims in respect of any unsatisfactory or less satisfactory products or services purchased via this website and ultimately provided by the hotel or any other third parties, including but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. There may be cases where third parties whose products and services are offered via this website overbook rooms, or transfer to another hotel without prior notice given to the user, and the user agrees that BSI shall not be held responsible or liable for any inconvenience or loss resulting from the same.

All prices quoted on this website are the sole responsibility of the hotel, and subject to change without prior notice up to the point of full payment receipt. Some bookings may attract service and / or booking fees and other transaction charges & levies, and all such charges must be paid by the user as and when required. Third party service providers ultimately providing travel services such as hotels, cars, packages or cruises- may reserve the right to amend or change availability, prices, fare conditions and class of travel at any time without notice. In addition, certain route restrictions and/or other conditions may be applicable to specific products and services offered via this website. In the event that booking is disrupted during the booking process, the user agrees that BSI shall not be responsible or liable if the same item or price is no longer available in the system.

Governing Law

Any disputes arising from the use of these services shall be governed by the laws of the Republic of Singapore and shall be legally binding on all parties.